Meltcups are our version of wax melts. What a meltcup allows is portion control and the ability to use “just enough” desired for your wax warmer. It is also a great benefit for how strong you desire the scent throw to be. The more you use the further it throws (of course this is heavily dependent on the type of warmer you are using).

What are Mini-Meltcups?

Mini-Meltcups are sample versions of Meltcups. If you would like to try a scent before you invest in a meltcup the Mini-Meltcups are the way to go.

How do I use Wax Melts?

Add the wax melts to your burner and switch on (if electric) or light the tea light under the burner. Electric warmers take a little longer to warm up, due to the fact they do not use a direct flame. It is at your discretion how many wax melts you use in your burner, but please remember that when fully melted wax melts can overrun the burner if you use too many. Please think about the size of your burner when deciding to use more than one wax melt.

How do I remove the old wax from my burner?

Our recommended method to remove wax from your burner would be to light a tea light in your burner for around 30 seconds, or switch on your electric burner for around a minute. The bottom of the wax should have then loosed for you to slide this out with your fingers & dispose of, wipe away the waxy residue & use with a new wax melt. Or, if your wax is in full liquid form you can use cotton balls to asorb the wax.

Are your products safe to use around pets?

Although we use fragrance oil in our wax products, instead of essential oils, & we also have a furry friend who isn't affected by our products, we understand that some pets may have allergies. Therefore if you have any concerns or would like to know the allergens in our products, please contact us.

I can't find the product I am looking for?

Please use the search bar in the top right corner of our website to search for the product you are looking for. If you have no results for this search, this product may unfortunately no longer be on our site, or may have been discontinued.

How long does a wax melt last?

Each wax melt segment lasts around 12-14 hours before the scent reduces & disappears. When you can no longer smell the fragrance, this is time to change the melt.

Why is there clear smoke/vapor coming from my burner?

Please do not be alarmed this is the scent releasing from the wax, the weaker the scent gets the less vapor their will be. This may not always happen because all fragrance oils are different and weaker/stronger than others, but if this does happen, do not worry. You can always contact us if you are concerned.

Do you provide samples or testers?

Yes, all our meltcups other than our Exclusive and VIP scents have a sample option to allow you to buy a smaller sized mini meltcup, before deciding on a full sized product. Please find the meltcup you would like to try & select 'mini meltcup' from the menu.

The Waxmelt and the Wax Warmer?

A warming bulb wax warmer used in a large space should have a 40W bulb for maximum efficacy. It may be necessary to use more than one warmer equipped with bulbs of this wattage to completely scent a large indoor area. Wax warmers with bulbs rated between 15W and 35W can be sufficient for scenting smaller spaces. Once again, multiple warmers may be necessary to achieve consistent scent levels throughout a home or workplace. The costs associated with using warmers goes up based on the number of warmers you need to scent a home or workplace and the rate at which you go through wax melts in warmers. It may take some trial and error to match the right warmer model and heat source with the right wax melts. In general, melts made with artificial fragrances tend to have more throw and scent stability than melts that are made with essential oils.

Why can some people smell a fragrance while others can not?

The ability to smell a fragrance can vary from person to person due to a number of factors. Here are a few reasons why some people may be able to smell a fragrance while others cannot: Genetics: Some people have a genetic predisposition to a better sense of smell, which can make them more sensitive to fragrances. Age: As we age, our sense of smell can decline, making it harder for some older people to smell certain fragrances. Health conditions: Certain health conditions such as nasal congestion, sinus issues, and certain neurological disorders can affect a person's ability to smell. Medications: Certain medications can also affect a person's sense of smell, making it harder for them to detect certain fragrances. Exposure to chemicals: People who have been exposed to chemicals or other irritants on a regular basis may have a diminished sense of smell. Individual's preference: Some people just don't like certain fragrances, and they can't smell it, even though it's there. Environmental factors: Environmental factors such as humidity, temperature, and air quality can affect a person's ability to smell a fragrance.

Why can I not smell a fragrance after 4 hours while others say they are long-lasting?

There are a few reasons why you may not be able to smell a fragrance after 4 hours: Olfactory fatigue: This is a phenomenon where the receptors in your nose become less sensitive to a particular smell after prolonged exposure. The longer you're around a fragrance, the less likely you are to smell it. Adaptation: Your sense of smell adapts to the fragrance over time and you become less aware of it. Environmental factors: Environmental factors such as humidity, temperature, and air quality can affect a person's ability to smell a fragrance. If the air is too dry, the fragrance can evaporate quickly and not be as strong. Dilution: The fragrance may have been diluted by other scents in the room or by air movement, making it less noticeable. Individual's preference: Some people have a preference for certain fragrances and others don't, so it is possible that you don't enjoy the scent or find it appealing. Sensitivity: Some people are more sensitive to certain fragrances than others, and may experience headaches or other symptoms from prolonged exposure. Depletion: The fragrance may be depleted after 4 hours, especially if it's in a low concentration. It's also worth noting that some fragrances are designed to be more subtle and less intense, so they may not be as noticeable after a certain period of time.

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. As a small business we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of $4.50) once we've received your parcel. We will require proof of postage. We will only accept returns up to a maximum of 30 days from date of delivery/receiving of order. However, not all items are eligible. We DO NOT accept returns/refunds for: Mini Meltcups as these are samples of our larger products.Meltcups and candles that have been used or partially used.Products you don't like the scent of. Scent is subjective which is why we have launched our mini meltcup range so you can try scents before purchasing our larger products.Subscriptions boxes. Due to the surprise nature of our subscription box we are unable to offer refunds or returns. We DO accept returns/ refunds for: Items that have arrived damaged. Faulty wax warmers. Any additional exclusions will be called out on product pages and / or at checkout. To be eligible for a return: Item(s) have to be initiated for return and sent back within 30 days of the delivery/receiving of order.Item(s) were not marked “ Final Sale ” or “ Non-Returnable ” at the time of purchase, unless faulty.Item(s) must be in the original packaging, which must be in original condition. This includes attached lids, labels, and original packaging. You will be asked to put your photography skills to the test and provide a photo of your items prior to sending it back to us so we can assess the condition. *Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return my Limited Creation?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 14 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Do I have to pay for returns?

As a small business we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of $4.50) once we've received your parcel. We will require proof of postage.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Can I use multiple coupons for one order?

We apologize, but at this time only one coupon code can be used at a time. You can use coupons on merchandise that is not already discounted or on sale. At this time we can only accept one coupon code per order.

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our customer experience team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is Hello@Limitedcreationco.Com . This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from California to Maine and down to Florida, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Where are you located?

Our Limited Creation HQ and Customer Experience team are located in Smyrna, Tennessee USA. Your Limited Creation starts its journey out into the wide world from our multiple fulfillment centers across America - they love to get those frequent flyer points. *Please note: Our Limited Creation HQ is not a retail store and we hold limited stock there, and we are unable to offer collections at any of our fulfillment centers.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfillment partner you will need to go through our returns process. As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful stories, as it warms our hearts to see our products being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at hello@Limitedcreationco.Com "> Hello@Limitedcreationco.Com .

Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at Hello@Limitedcreationco.Com and asking to jump on board. Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).

What is Limited Creation VIP?

Limited Creation VIP is a subscription program that lets you schedule recurring shipments of limited edition highly scented wax melts (aka Crave-worthy monthly surprise) to be delivered directly to you! Limited Creation VIP also offers exclusive perks available only to members.

When will I receive my box?

All our VIP boxes are sent out the mid-month. If you sign up for your first box before 20th of each month, you will receive this months box. For every month after, you will receive each box at the mid-month. If you sign up after 20th of this month, you will receive your first box in the following month. For example, if you sign up on January 20th, you will be billed on that date. You will receive the current months box.

When is the last date I can order to get the VIP box?

If you signed up for Limited Creation VIP before the 19th of the month you will receive this months box. If you signed up after the 20th of the month you will receive the following months box.

When will my payment be taken?

Your first payment will be taken on the day you sign up, once your first box has been shipped, you will then be charged on the 1st of each month. Unless the 1st of the month falls on a weekend or holiday, this may then be taken on the next working day.

Is there a minimum time that I have to be a SOTM member for?

No, you can cancel your membership at any time after you have received your first box. Once cancelled, you will lose all perks and benefits of being a member. You will not lose any current available Aroma Bucks.

Can I order my favorite scents from the box?

The good thing about being a Limited Creation VIP member is that you get the chance to try all new unreleased scents first, but these scents will then be released to the public at a later date. This means you can buy your favorite scents again if you would like to. This isn't always guaranteed & these may not stick around for long due to being Limited Edition.

Do I have to pay for delivery?

No - delivery for our black box is absolutely FREE to Limited Creation VIP members!

Can I pause my subscription?

You can choose to skip a month in your account. All you have to do is log in to your account, select your subscription & select 'skip a month' in the top right hand corner. If you would like to skip more than one month, please remember to repeat the above action above for each month you would like to skip.

I would like to cancel, how do I do this?

Cancellation can be done 3 ways. You can log in to your account and cancel your subscription at anytime. You would also receive a text message and/or email every month before your card is charged and you can cancel from there. Lastly, you can always contact our customer experience team to help with canceling your subscription. Please note by cancelling your subscription, you will lose VIP perks. It may be worth skipping the months when you do not want to receive a Sniff box, to ensure you keep these wonderful perks.

If I would like to cancel, how much notice do you need?

We require 3 working days to prepare all cancellations. If you do not give 3 working days’ notice before you are due to be billed, your cancellation will not be processed until the following month.

I decided I don't want my VIP box, can I have a refund?

Unfortunately, due to nature of this program we are unable to offer refunds on subscription box purchases except in extreme circumstances. Please make sure you are confident in becoming a Limited Creation VIP member before you place your order.

When do I receive my bonus points?

VIP points are added towards the end of each month.

I subscribed to your products, how often will I receive them?

Your products will arrive once every 1, 2, 3 or 4 weeks, depending on the interval selected at sign up. Some customers go through their products faster or slower, that’s why you can change your frequency by logging into your account.

Why should I sign up for a subscription with Limited Creation?

You’re a busy homeowner. Why waste your time worrying about picking up new aromas from the local market? You deserve to put your fill your space with fresh aromas while being on auto-pilot.

Will I receive a discount if I sign up for a subscription?

Yes! We offer 20% discounts for each of our product subscriptions; See each product page for more details on specific pricing.

How do I modify my subscription?

Login to your account and select "subscription."

How secure is your payment?

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save. *Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single Limited Creation orders only).

FAQ – Limited Creation | The fun AROMAS Company

Shipping and Delivery

If your package is showing as delivered but you haven't received it, we are here to assist you. We are more than willing to initiate an investigation with the shipping carrier on your behalf. If the carrier confirms that the package was misdelivered, we will gladly arrange a replacement shipment or provide you with a gift card.

However, if the carrier's investigation reveals that the package was indeed delivered to the correct address or tampered with, it may be necessary to file a police report. To begin the investigation process and explore the best possible solution for your situation, please get in touch with us via email at hello@limitedcreationco.com.

It is our goal to ship your order as quickly as possible. We begin processing your order immediately and unfortunately, we are unable to cancel or modify orders once they have been placed.

We get it - you guys can’t get enough of the these products, literally! Sometimes when our Limited Creation products start selling like hotcakes, unfortunately we can completely sell out before our next round of stock reaches our fulfillment center. If this happens, we will put those products up for pre-order before they’ve arrived. We know what date our stock is due to arrive, so this is the date in brackets next to the product name. All orders will then be shipped out to our customers on that specified date. This allows our customers to reserve their favorite scents and ensure they get their hands on the products of their dreams.

Yay, time to celebrate – it’s on its way! After we pass your order to the United States Postal Service, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the USPS site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

Oops, Limited Creation products not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the United States Postal Service tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Domestic shipping if free for orders over $50. For orders $0 to $49.99, shipping is $6.99. For Express orders, shipping is $20.99. Click Here for Shipping Details

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your meltcup(s) is on its way - now what?

Once an order is placed, our team will carefully collect your meltcup(s) from the heavenly clouds and package it with hugs and love, so please allow up to 5 business processing days ((SUBJECT TO CHANGE BASED ON ORDER VOLUME)) {weekends ARE NOT included} for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Your meltcup(s) will then gently be sent via the USPS (or UPS and FedEx, and then it should be safely in your patiently waiting hands within 2-8 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this cozy journey. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Think your order might be lost in transit? Although the United States Postal Service quote us 2-8 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 30 days, please contact us and we can launch an investigation with the United States Postal Service.

*Please note: Once we pass your order to the United States Postal Service, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by the United States Postal Service. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Right now, Limited Creation ships to the contiguous United States.

*During summer, wax melts can soften or melt in transit due to high temperatures. We recommend you be at home during delivery to avoid the product being exposed to heat for long periods. We offer express shipping to reduce transit time and potential melting. Please note, despite these measures, there's still a risk of melting in extreme heat.

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